I ordered a lance style pyrometer and received it in a box that the USPS tore up a bit. The foam packing seemed to have protected the probe adequately but when I tested it it wouldn’t read the ambient temperature nor the interior of a pizza oven. When I called Cast Masters to ask about it, they immediately offered to replace it because they felt like the probe was damaged. A few days later the replacement was delivered and it works fine! Too bad I’m only a clay potter or I would be getting forge products from them too!